Hartlepool will conduct an internal investigation into the alleged racist abuse directed towards Shrewsbury players Jermaine Grandison and Marvin Morgan during Saturday's game at Victoria Park.
The club have also confirmed that they will assist the Football Association with its investigation into the allegations.
A statement on Hartlepool's official website read: "Hartlepool United are aware of alleged racial abuse aimed at Shrewsbury Town players Jermaine Grandison and Marvin Morgan during the first half of Saturday's game at Victoria Park and have been asked by the FA to provide any further information we have concerning the incident.
"The club will do everything possible to help with any external investigation and we are currently carrying out our own internal investigation.
"The Club would like to remind supporters that racism in any form will not be tolerated at The Vic, as the club have shown in its ongoing involvement in the Kick It Out campaigns."